Resource Hub
Welcome to our Resource Center! Here, you'll find tools and insights to streamline your processes and enhance customer engagement.
Reports
Report
Late payments report
How quickly does every UK region really get paid?
Report
The path to Double Zero
Is the path to zero debtors and zero work in progress possible?
Guides
Taking payments in the UK: a complete guide
Card, direct debit, bank transfer and pay by bank compared: who starts each payment, what it costs, when the money lands and what customers can claw back.
Do clients pay faster with Apple Pay or Google Pay?
Wallet payments look more punctual than card or bank transfer, but inside one business the gap falls below 1.5%. What the payment data shows and what to do.
Your reminders go out but clients still do not pay
Reminders going out and clients still not paying? Check your due dates, who gets the reminder, how easy it is to pay, and which names cause the lateness.
How often should you chase an unpaid invoice?
About weekly for the first month, then a call and a formal notice. When to chase more or less often, and how many reminders to send before escalating.
Can you send an invoice and payment link by WhatsApp?
Yes. How a payment link works in WhatsApp, which customers it suits, getting their agreement first, and when direct debit will do more than any channel.
Do automated payment reminders actually work?
Automated reminders make your follow-up consistent, but the bigger difference comes from how payment is set up. What the data shows and how to use automation.
Best credit control software for accountants in 2026
Credit control software for practices, split by job: collecting your own fees with mandates at engagement, or chasing on clients' ledgers at scale.
Best credit control software for businesses in 2026
Adfin, Chaser, Satago, Paidnice, Kolleno, Credit Hound and Xero reminders compared: what each does, whether it collects payment and how it's priced.
Invoice chasing vs Xero's built-in payment reminders
What Xero's free invoice reminders do, where they stop (part payments, payment plans, queries, other channels) and what a chasing tool adds on top of them.
Failed payments: why they happen and how to recover them
Why direct debits and card payments fail, how often a failed direct debit is still collected, and the order to work through a failure before you phone anyone.
In-house vs outsourced credit control
What in-house and outsourced credit control each give you, when outsourcing makes sense, and what to fix before deciding who should chase your invoices.
Writing a credit control policy that gets followed
The five decisions a credit control policy needs, a one-page structure you can copy, and how to make sure the policy is still followed in a busy week.
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Webinars
Solving Late Payments: How Law Firms Can Use AI Agents to Reduce Lockup | Adfin x Actionstep
The Hidden Cost of Chasing Late Payments | Adfin x Husu
Getting Paid Before You Have a Finance Function | Adfin x Jumpstart
450 Hours Back: Where Accountants Lose Time to Admin
How to Build a Better Client Onboarding Process
Why you should be charging late fees on overdue payments
AI Chasing: how it works and why it beats automated reminders
The Adfin Brew: Episode 3 - Practice first, Clients next.
The Adfin Brew: Episode 2 - The path to full credit control
The Adfin Brew: Episode 1 - Launching credit control as a service
Product Updates
Introducing Cash MOT: Run a full cash flow report in minutes
Introducing customer agents: AI credit control
