Resource Hub
Welcome to our Resource Center! Here, you'll find tools and insights to streamline your processes and enhance customer engagement.
Reports
Report
Late payments report
How quickly does every UK region really get paid?
Report
The path to Double Zero
Is the path to zero debtors and zero work in progress possible?
Guides
Why does Xero chase clients who've already paid?
Usually the payment isn't reconciled to the invoice yet, so Xero still sees it as unpaid. Reconcile daily, pause reminders, and let payments mark it paid.
Why do property managing agents take so long to pay contractors?
Agents pay from each block's service charge account, after approvals and on set payment runs. A PO, the right details and steady chasing get you paid sooner.
What happens when a client's direct debit fails?
The bank returns it unpaid, usually for no funds, a cancelled mandate or a changed account. For an MSP retainer, act this month so it doesn't roll into next.
Why doesn't my GoCardless payout match my invoices?
GoCardless pays each day's collections as one lump sum minus its fees, and later deductions come off future payouts, so no bank line matches a single invoice.
Is Xero's built-in invoicing enough for an MSP?
Xero covers repeating invoices, email reminders and online payments. MSPs tend to outgrow it on variable direct debits, chasing and failed payments.
How do I get schools to pay my IT invoices on time?
Get a purchase order before you start, invoice the right finance contact, give each school its own bank details and time reminders around approval cycles.
Should MSPs ask for a deposit before ordering hardware?
Yes, for most orders. Once kit or annual licences are ordered you owe your distributor, so take a deposit when the quote is accepted and order once it's paid.
How do I chase a late placement fee without upsetting the client?
Chase soon after the due date with a short, personal message and a payment link, decide who gets a personal touch, and pause chasing during disputes.
How do I get clients to pay recruitment invoices on time?
Agree terms and payment method at signing, collect POs up front, send invoices with a payment link and remind clients before the due date, not after.
What payment terms should a recruitment agency use?
Invoice perm fees on the start date with 7 to 30 day terms, tie rebates to on-time payment, name payment methods and include a statutory interest clause.
What can I do when a client won't pay a placement fee?
Check whether the fee is disputed or just unpaid, reread your terms, put it in writing, consider a part payment plan, and treat court claims as the last step.
How do recruitment agencies get paid?
Perm placements earn a one-off fee of about 15% to 30% of first-year salary. Temp work is invoiced weekly for hours worked plus the agency's margin.
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Webinars
Solving Late Payments: How Law Firms Can Use AI Agents to Reduce Lockup | Adfin x Actionstep
The Hidden Cost of Chasing Late Payments | Adfin x Husu
Getting Paid Before You Have a Finance Function | Adfin x Jumpstart
450 Hours Back: Where Accountants Lose Time to Admin
How to Build a Better Client Onboarding Process
Why you should be charging late fees on overdue payments
AI Chasing: how it works and why it beats automated reminders
The Adfin Brew: Episode 3 - Practice first, Clients next.
The Adfin Brew: Episode 2 - The path to full credit control
The Adfin Brew: Episode 1 - Launching credit control as a service
Product Updates
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