Resource Hub
Welcome to our Resource Center! Here, you'll find tools and insights to streamline your processes and enhance customer engagement.
Reports
Report
Late payments report
How quickly does every UK region really get paid?
Report
The path to Double Zero
Is the path to zero debtors and zero work in progress possible?
Guides
What's a normal DSO for a UK MSP, and when is it a red flag?
There's no UK MSP DSO benchmark. Act if DSO runs 15 days over terms, rises three month-ends running, or one client holds a quarter of overdue debt.
Why is my direct debit collecting the wrong amount?
Usually because the direct debit was set as a fixed amount and the invoice has since changed, for example new seats. Collect each invoice's amount instead.
How should an MSP bill for one-off projects?
Bill MSP projects in stages set in the quote: a deposit before you order hardware, milestone invoices as work is delivered, and a final invoice on sign-off.
MSP cashflow: why you're funding Microsoft, Datto and Bitdefender out of your own pocket
Microsoft, Datto and Bitdefender each bill on their own schedule and none waits for your clients to pay. Line your own billing up with each vendor's terms.
Direct debit adoption in the UK: 2026 data and trends
About 5 billion UK direct debits moved over £1.5 trillion in 2025. Under 3% are business to business, and open banking is growing alongside, not replacing it.
UK late payment statistics 2026: how much does it really cost small businesses?
Government research puts the cost of late payment to UK businesses at almost £7 billion a year, and those paid late are owed £17,085 on average at any time.
What happens to invoicing and payment status when your practice-management system changes?
Balances usually carry over at a cut-off date, and payment status slips around it. Bill and reconcile first, keep invoice numbers and keep chasing running.
Does Adfin take its fee out of what it collects, or bill it separately?
Adfin bills its fee separately and pays out the full amount clients paid every weekday, so each payout matches what was paid without fee splitting.
Should conveyancers charge a separate 'digital onboarding' fee to cover ID checks and card processing costs?
You can pass on ID and AML costs if clients know upfront. A charge only for card payers is a surcharge, banned on personal cards. A flat fee is price.
What is an aged-debtor diagnostic, and how does it work for MSPs?
An aged-debtor diagnostic asks why each overdue invoice is overdue. Run one in 20 minutes from Xero or QuickBooks and leave with named actions.
Why MSP-specialist accountants and bookkeepers matter when choosing billing software
MSP-specialist accountants know where MSP billing goes wrong in the ledger. Ask how a tool will post to Xero or QuickBooks, then trial it with your team.
Can automated credit control fix historic bad debt, or only stop new debt going bad?
Mostly it stops new debt going bad. Old ledgers need a manual clean-up and a decision on each account first, then automation keeps new invoices on track.
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Webinars
Solving Late Payments: How Law Firms Can Use AI Agents to Reduce Lockup | Adfin x Actionstep
The Hidden Cost of Chasing Late Payments | Adfin x Husu
Getting Paid Before You Have a Finance Function | Adfin x Jumpstart
450 Hours Back: Where Accountants Lose Time to Admin
How to Build a Better Client Onboarding Process
Why you should be charging late fees on overdue payments
AI Chasing: how it works and why it beats automated reminders
The Adfin Brew: Episode 3 - Practice first, Clients next.
The Adfin Brew: Episode 2 - The path to full credit control
The Adfin Brew: Episode 1 - Launching credit control as a service
Product Updates
Introducing Cash MOT: Run a full cash flow report in minutes
Introducing customer agents: AI credit control
