What's new

We’ve updated direct debit statuses to give you a clearer view of each step. The new statuses are:

• No mandate: A mandate has not yet been sent to the customer, or the previous mandate was cancelled.
• Awaiting signature: A mandate has been sent but is pending the customer’s signature.
• Signed: The customer has signed the mandate with valid bank details, and we’re awaiting bank confirmation before we can submit a payment (usually 3 days).
• Active: The mandate is confirmed and ready to collect payments.

For a quick overview of specific actions, hover over a status. For example, hovering over “Awaiting signature” will show the date you sent the mandate to the customer.

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