What's new
June
15
,
2026
June
15
,
2026
Cancel a direct debit mandate while payments are being collected
Sometimes a customer may ask you to cancel their direct debit mandate while a payment is already being collected.
If the collection has already started, it cannot be cancelled. You can now queue the mandate to be cancelled automatically once the payment collection is complete.
If the payment fails, we won’t retry the collection. We’ll simply cancel the mandate.
👉 To do this, select the customer, open More options in the side tray, and click Cancel mandate.