What's new

Sometimes a client might accidentally cancel their direct debit mandate, or it may be cancelled in error by their bank.

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When this happens, you can now quickly reinstate the mandate with a single click. We’ll use the customer’s previous details to create a new mandate, so your client doesn’t need to re-enter their bank details  🔄

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You’ll be prompted to reinstate the mandate via email, and we’ll also create a task in your dashboard so it’s easy to take action.

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Once the mandate is reinstated, you can immediately resume direct debit collections with that customer. Any unpaid payments will be automatically scheduled for collection automatically 💸.

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