This page explains how Adfin's payment pages meet the accessibility requirements that apply to them under the European Union (Accessibility Requirements of Products and Services) Regulations 2023.
The service
The payment pages are provided by Adfin Financial Services Ltd. A business that uses Adfin sends its customers a link to these pages. On them you can:
- pay an invoice or a payment request by card, by bank payment or with a digital wallet;
- view an instalment plan for an invoice;
- set up a Direct Debit mandate;
- save a card for future payments;
- view your statement and your past payments in the customer portal.
You do not need an Adfin account. You open a page from the link the business sends you. To open the customer portal, you ask for a secure link by email or enter details from your invoice.
Each page takes you through a few steps. You choose how to pay, enter your details and confirm. The page then tells you whether the payment or the set-up worked. Not every way to pay is offered on every page.
The payment fields, such as the fields for your card details, are provided inside our pages by our payment partners. Those partners control how these fields work.
The requirements that apply
The Regulations require a service like this one to be usable by as many people with disabilities as possible. In short:
- The pages, and the information about how the service works, must be perceivable, operable, understandable and robust. This means that you can take in the content through more than one sense, use the pages in more than one way (for example with a keyboard), understand them, and use them with assistive technology such as a screen reader.
- Information must be available as text that can be turned into other formats. It must use a readable font with enough contrast and adjustable spacing. Content that is not text must have a text alternative.
- The steps for identifying yourself, signing, security and making a payment must meet the same four tests.
- Information must be no more complex than level B2 (upper intermediate) of the Common European Framework of Reference for Languages.
How the pages meet these requirements
We design and build these pages to follow the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. The European standard EN 301 549 is based on WCAG for web pages.
On these pages:
- The pages are built to be used with a keyboard. A visible outline shows which link, button or field is selected.
- The payment, Direct Debit and customer portal sign-in forms have labels that assistive technology can read. An error message is linked to its field and is announced when it appears.
- Each page has one main heading and marked regions, so that assistive technology can move around the page.
- Animations are reduced or turned off when your device is set to reduce motion.
- The pages do not block your browser's zoom.
How we keep the pages accessible
We check the code of these pages for accessibility problems with automated tools: a code check that runs on the pages' source files, and tests with the axe testing tool on the main pages.