Moving direct debits from another provider can feel scary, but here at Adfin we’ve been working to make it easy and simple for you and your clients.
(Plus, we're currently running a welcome offer: migrate or send 50+ direct debit mandates within your first 30 days and earn a free pair of Apple AirPods).
When you move your direct debits, you have two options.
1. Use our mandate migration service
With this option, there’s no need for your clients to sign new mandates. The process can take a few weeks, but it ensures a seamless shift to Adfin with no friction for your clients.
We’ll guide you through every step of the process:
- Let us know you'd like to migrate your mandates and who you existing provider is
- We’ll work with your existing provider on the steps needed to migrate your mandates
- We’ll notify your customers before the change date that their payment processor is changing – this is an FYI only and they do not need to take any action
- On the change date, your mandates will appear in Adfin
- If you’re raising invoices in Xero or QuickBooks, we'll automatically start pulling in invoices and collecting payments
You can read more about the mandate migration service here.
2. Send new mandates to your clients
This is incredibly simple. Just import your clients or create them in Adfin, then send mandates to all.
When your customer signs a direct debit mandate with Adfin, we’ll automatically update your invoices in Xero or QuickBooks to use Adfin for payment.
⚙️ How it works
- Make sure invoice migration is enabled in your settings
- Send direct debit mandates to your clients
- Once the mandate is active, if you’re raising invoices in Xero or QuickBooks, we'll automatically start pulling in invoices and collecting payments
📬 After the switch
- You’ll get an email notification when a customer has been migrated
- We’ll tag the customer in your dashboard so you can easily keep track
This typically has the least effort involved, since all you have to do is send your mandates and we do all the hard work once they’ve signed.
Cloud Accounting Support Services: 89% of clients signed within 3 days
When Paul Barnes, Director at Cloud Accounting Support Services, decided to switch his clients to Adfin, he was a little nervous. Moving 200+ direct debits is no small task.
After getting frustrated with his old provider, he decided to bite the bullet. Paul moved over before we had the migration tools above, and using our bulk mandate sending feature, things moved faster than he expected: 89% of his clients signed within just 3 days.
Paul said: “It’s one of the best operational decisions we’ve made.”
Read the full case study here.
Switch to Adfin today
However you decide to move your direct debits, we’ve made sure it’s simple, quick, and reliable. So you can spend less time worrying about admin and more time focusing on your business.
If you're interested in switching to Adfin, book a call today.
