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Welcome to our Resource Center! Here, you'll find tools and insights to streamline your processes and enhance customer engagement.

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Credit control

What credit control is actually deciding

Late payment concentrates in a minority of customers: 24.3% of repeat payers produce 51.9% of late payments. What that means for how you chase, and what it doesn't prove.

Adfin team
Adfin team
8 min read
1 October 2026
Taking payments

Open banking and pay by bank: how it works for invoices

Pay by bank is a push payment your customer approves in their banking app. Once sent it cannot be cancelled, so there is no chargeback either way.

Adfin team
Adfin team
8 min read
1 October 2026
Is it worth invoicing for small jobs? Managing low-value, high-frequency billing (fire alarm tests, PPM visits)
Field services

Is it worth invoicing for small jobs? Managing low-value, high-frequency billing (fire alarm tests, PPM visits)

Yes, but batch regular visits onto one invoice per customer, as admin costs the same for a £60 test as a £1,400 job. Collect by direct debit or on site.

Adfin team
Adfin team
5 min read
30 September 2026
How to actually enforce a late payment fee in QuickBooks
Field services

How to actually enforce a late payment fee in QuickBooks

QuickBooks can't add UK late payment fees for you. You can charge 11.75% statutory interest plus £40 to £100, but must work it out and invoice it yourself.

Adfin team
Adfin team
4 min read
30 September 2026
What happens to invoicing and payment status when your practice-management system changes?
Legal

What happens to invoicing and payment status when your practice-management system changes?

Balances usually carry over at a cut-off date, and payment status slips around it. Bill and reconcile first, keep invoice numbers and keep chasing running.

Adfin team
Adfin team
5 min read
30 September 2026
How to add direct debit to fixed-plus-variable contract billing
Field services

How to add direct debit to fixed-plus-variable contract billing

One mandate can collect fixed maintenance and variable call-outs without re-signing. Your invoice can be the advance notice, with one collection a month.

Adfin team
Adfin team
6 min read
30 September 2026
What is a virtual bank account, and is it the same as invoice financing?
Field services

What is a virtual bank account, and is it the same as invoice financing?

A virtual bank account is an extra account number routing to a real account so payments can be matched. Invoice financing is borrowing against invoices.

Adfin team
Adfin team
5 min read
30 September 2026
How the UK's 2026 late payment crackdown affects fire, security and field service contractors
Field services

How the UK's 2026 late payment crackdown affects fire, security and field service contractors

The 60-day cap and retention ban are still in the Commercial Payments Bill. Large firms' reporting has changed, and statutory interest is worth using now.

Adfin team
Adfin team
6 min read
30 September 2026
Can a direct debit mandate be limited to a fixed contract term (3 or 5 years)?
Field services

Can a direct debit mandate be limited to a fixed contract term (3 or 5 years)?

No. A direct debit mandate has no end date and customers can cancel it any time. Put the 3 or 5 year term in your contract and cancel the mandate after.

Adfin team
Adfin team
5 min read
30 September 2026
Invoice factoring vs automated credit control: which cuts cashflow gaps faster?
Field services

Invoice factoring vs automated credit control: which cuts cashflow gaps faster?

Factoring advances cash within about a day but charges fees and interest monthly. Automated credit control gets customers paying sooner, with no interest.

Adfin team
Adfin team
6 min read
30 September 2026
Can law firms legally surcharge business cards in the UK?
Legal

Can law firms legally surcharge business cards in the UK?

Yes on commercial cards, up to what the card costs to accept. Personal card surcharges are banned, even for a director paying on their own card.

Adfin team
Adfin team
6 min read
30 September 2026
Can automated credit control fix historic bad debt, or only stop new debt going bad?
Field services

Can automated credit control fix historic bad debt, or only stop new debt going bad?

Mostly it stops new debt going bad. Old ledgers need a manual clean-up and a decision on each account first, then automation keeps new invoices on track.

Adfin team
Adfin team
6 min read
30 September 2026

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Webinars

July 30, 2026

Why you should be charging late fees on overdue payments

July 28, 2026

AI Chasing: how it works and why it beats automated reminders

June 1, 2026

The Adfin Brew: Episode 3 - Practice first, Clients next.

May 26, 2026

The Adfin Brew: Episode 2 - The path to full credit control

May 8, 2026

The Adfin Brew: Episode 1 - Launching credit control as a service

Product Updates

September 16, 2026

Introducing Cash MOT: Run a full cash flow report in minutes

July 28, 2026

Introducing customer agents: AI credit control

June 11, 2026

How Adfin automates late payment fees